Terms of service
How does it all work
When you have finished placing your order on our website or our dedicated app, an email will be automatically generated with your order and sent to you and the restaurant at the same time. The restaurant will immediately cook your order and once ready our staff will dispatch it through our delivery courier or make it ready for your pick up.
You are required to be in front of your house, and if you live in a condominium, or place an order from your office, please be at the main entrance to collect your food, as we do not deliver to your unit and our delivery agent will not wait longer then 5 minutes for you to collect.
There are no additional charges to be paid from you, so just collect your food and enjoy a quality meal with a big thank you from all of us at Little Italy Tapau.
1. Description of service
Econdelight Sdn Bhd (“Little Italy Tapau” “us” “we”) provide a platform via its website and apps (the “site”) that connects consumers, with the restaurant to facilitate Pick up or on-demand delivery services (the “platform”). Through this platform, consumers may request that merchandise or food be delivered to them from our restaurant whereby the restaurant can access the platform to receive delivery opportunities (the “Service”).
Little italy Tapau offer delivery services through use of the service.
We help customers get what they want delivered.
2. Acceptance of terms
By using our delivery service, you agree to all the terms below.
3. Modification of terms
We reserve the right, at our sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, we will notify you by posting an announcement on the site or via email to the email address listed on your Little Italy Tapau account. What constitutes a material change will be determined at our sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using the service shall constitute your acceptance of the terms as modified.
If these terms change, we will notify you by posting an announcement on the site or through the email address you signed up with.
As a condition to using the service, you are required to open an account with us and select a password, and to provide registration information (such as your name, e-mail address, phone number or other contact information). The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the terms, which may result in immediate termination of your access to the service, by either terminating your email access or your account.
You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities resulting from the use of your password and conducted through your Little Italy Tapau account. You accept responsibilities for all activities that occur under your account. If you have reason to believe that your account is no longer secure, you must immediately notify us by sending us an e-mail.
You need to create an account to use the service. Please be careful with your password.
5. Service availability
We aim to provide you with the best delivery or Pick Up service possible. Unfortunately, things do not always go as plan. Your access to and use of the site and our services may be interrupted as a result of traffic conditions, weather, updating, maintenance or repair of the site or any other reason within or outside the control of Little Italy Tapau. We reserve the right to suspend or discontinue the availability of the site and/or any service at any time at our sole discretion and without prior notice.
At times, things can go wrong and the service could be interrupted. It’s unlikely, but sometimes things can go really wrong.
6. Payment & refunds
Certain features of the service, including the placing of orders using the service, may require you to pay fees. Before you pay any fees, you will have an opportunity to review and accept an estimate of the fees that you will be charged. We will charge the payment method you specify at the time of purchase or as otherwise specified by you in your account information.
All fees are in Malaysian ringgit and are non-refundable. This no refund policy applies at all times regardless of your decision to terminate your usage, our decision to terminate your usage and any disruption caused to our service for any reason whatsoever.
We, at our sole discretion, may offer credits or refunds on a case-by-case basis; all credit and/or refund requests must be made within three (3) days after the delivery/Pick up was completed. We may change the delivery or other fees for the service, including by adding fees, on a going-forward basis at any time.
Always review your payment information before submitting an order. Any credit or refund requests need to be made within 3 days after delivery was completed.
Item prices listed under our menus are in-web store prices, exclusive of SST, delivery charges and any other expenses that could be incurred. For items ordered through the custom order feature, a store receipt will be provided to you via email. We reserve the rights to determine final prevailing pricing and any fees, which we charge you, are due immediately and are non-refundable. This no refund policy shall apply at all times.
Item prices listed on the website are accurate, SST and delivery charges are added automatically to your cart at check out stage. The order receipt is available and will be emailed to you upon successful payment check out.
Due to the nature of the service, orders are considered final as soon as they are placed. However, little Italy Tapau does make exceptions on a case-by-case basis. If you would like to cancel an order, call us immediately at 088-232231
Only accepted orders whereby the restaurant has not yet begun preparation can be cancelled. After the Kitchent has begun preparing the order, no cancellations are allowed and you will be charged the full price of the order.
You will not be billed for any cancelled orders and any payment made prior to an order being cancelled by little Italy Tapau will be reimbursed using the same method you used to pay for your order. If an order cannot be cancelled, that order is non-refundable and will be charged to you. Little Italy Tapau reserves the rights to determine whether an order can be cancelled.
Give us a call, speak to us to cancel your order. But be quick; orders cannot be cancelled after the Kitchen has begun preparing your items.
9. Customer unavailable
We reserve the right to charge you the full order amount if you are not at the designated delivery or Pick Up location when the delivery courier arrives to complete the delivery or your order has been prepared for Pick up collection
After you complete the payment online, a receipt indicating final amount billed will be sent to your email address listed on your little Italy Tapau account. When the delivery driver courier leaves the Kitchen with your food order, an email notifying you of his departure will be sent to your email on the account. As a condition of using the service, the registration information you provide must be accurate, complete, and current at all times.
Little Italy tapau reserves the rights to determine if a customer is deemed unavailable and this order would be classified as a bad order. Once a customer has been deemed to be unavailable, the no redelivery policy shall apply at all times.
Please be available when your delivery arrives at your location. We do not redeliver.
10. Sale of alcohol and tobacco
Anyone placing an order for alcohol or tobacco from our Shop must be aged 18 or older. On delivery, proof of age may be requested from you to verify that you are aged 18 or over. Little Italy Tapau also reserves the right to refuse the delivery of alcohol or tobacco products at any circumstances.
We strictly abide by the law. Only individuals aged 18 or older are allowed to order alcohol or tobacco.
11. Warranty disclaimer
Your use of the service is at your own risk. The service is provided on an “as is, as available” basis. Little Italy Tapau expressly disclaims all warranties, including the warranties of merchantability, title, fitness for a particular purpose and non-infringement. Little Italy Tapau disclaims all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of or in any way related to (a) any errors in or omissions from this site and the services, including, but not limited to, technical inaccuracies and typographical errors, (b) third-party communications, (c) any third party websites or content directly or indirectly accessed through links in the site, including but not limited to any errors or omissions, (d) the unavailability of all or any part of the site or the services, (e) your use of the site or the services, or (f) your use of any equipment or software in connection with the site or the services.
Little Italy Tapau strives to provide accurate allergen and dietary information and general product safety. Little Italy Tapau does not represent or warrant that the information accessible through the service is accurate, complete, reliable, current or error-free, including without limitation menus, nutritional and allergen information, photos, food quality or descriptions, pricing, hours of operation, or reviews. All content is provided for informational purposes only. The reliance on any information provided through the service is solely at your own risk, including without limitation nutritional and allergen information.
12. Limitation of liability
Except as otherwise provided by law, neither Little Italy Tapau nor any of its affiliates, parents, subsidiaries, directors, shareholders, employees or agents shall be liable for any loss, injury, claim, liability, or damage of any kind resulting from your use of the site, any facts or opinions appearing thereon, or the services. Little Italy Tapau shall not be liable for any special, direct, indirect, incidental, punitive or consequential damages of any kind whatsoever (including, without limitation, attorneys’ fees) in any way due to, resulting from, or arising in connection with the use of or inability to use the site or services. To the extent the foregoing limitation of liability is prohibited or fails of its essential purpose, Little Italy Tapau sole obligation to you for damages shall be limited to rm 100.
The service connects you to the Kitchen for the purposes of facilitating delivery and pick up services. Little Italy Tapau will not assess the suitability, legality or ability of any couriers and you expressly waive and release Little Italy Tapau from any and all liability, claims or damages arising from or in any way related to the couriers. Little Italy Tapau will assess the quality, safety, or legality of the items provided by the shop web platform, and you expressly waive and release Little Italy Tapau from any and all liability, claims or damages arising from the delivery or collection of food product. Little Italy Tapau will not be a party to disputes or negotiations of disputes, between you and any couriers, responsibility for the decisions you make regarding services offered via the service (with all their implications) rests solely with you. In addition, we will not assess the suitability, legality or ability of any third parties couriers and you expressly waive and release Little Italy Tapau from any and all liability, claims, causes of action or damages arising from your use of the service, or in any way related to the third parties introduced to you by the service.
The quality of the courier scheduled through the use of the service is entirely the responsibility of the third-party courier who ultimately provides delivery services to you. You understand that by using the service, your items may be exposed to situations that are potentially dangerous or harmful, unsafe or otherwise objectionable and that you use the service at your own risk.
Indemnification of Little Italy Tapau
You, agree to defend, indemnify and hold Little Italy Tapau, its affiliates and its sponsors, partners, other co-branders and the respective directors, officers and employees of each harmless from and against any and all claims, losses, damages, liabilities and costs (including, without limitation, reasonable attorneys’ fees and court costs) arising out of or relating to your breach of any of these terms or use by you or any third party of the services. Little Italy Tapau reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.
These terms constitute the entire understanding of the parties and supersede all prior and contemporaneous written and oral agreements with respect to the subject matter hereof. Any rule of construction stating that ambiguities are to be resolved against the drafting party will not be applied in the construction or interpretation of these terms. If one or more of the provisions herein shall be held invalid, illegal or unenforceable in any respect, the validity, legality and enforcement of the remaining provisions shall not be affected or impaired. Any inconsistency between these terms in English and these terms in any other language shall, to the fullest extent permitted by applicable law, be resolved by reference to the English version. The failure to enforce or the waiver by either party of a default or breach of the other party shall not be considered to be a waiver of any prior, subsequent or other default or breach.